My experience with Keller Williams was excellent. Shannon was great. She was always pleasant and upbeat. She was very helpful in making the entire process less stressful. It was a time of many changes for me, as well as many decisions, that can be overwhelming. She was patient and walked me through the process before, during, and after the purchase of our home. She adapted to my way of thinking which cut down on unnecessary discussions. My daughter grew fond of her also. I trusted her recommendations and believe that we made a good decision in the end.